Due to the current lockdown restrictions in several states, we expect deliver delays in most locations. The shipping timelines mentioned when completing your order are for guidance only and will be updated by us as we see the situation change. If our courier partners are not able to provide COD service (or any delivery service) at your pincode, we will inform you accordingly.
To promote contactless deliveries, we recommend paying for your order online via PayU, Google Pay, PayTM or NEFT.
Suggestions on how to handle packages
We continue to follow all mandated Covid-19 preventive steps at our warehouse and taking the utmost care of all personnel and dispatches. However, we have a few suggestions on how to handle packages being delivered during this time:
1. Reduce interaction with the delivery person - ask the courier to drop off the package at a safe distance from your entry door. If it is a Cash on Delivery shipment, leave the exact cash amount at a distance from your entry door and ask the delivery person to drop off the package at that point and collect the cash amount. In both cases, wait for the delivery person to leave the area before you collect the package.
2. Pay for your order online instead of opting for Cash on Delivery - the easiest way to reduce interaction with the delivery person is by paying for your order online via our payment processor PayU so that you can have a contactless delivery.
3. Changes to our timeline for reporting damages or quality issues - while our policy requires customers to report damages or quality issues within 48 hours of delivery, during this time we have temporarily suspended this requirement and are allowing customers to report damages or quality issues within 96 hours of delivery. This way you can leave the delivered package at a safe location for 24 to 48 hours and then still have another 48 hours to report any quality issues or damages.