Your shipping address, city, state and pin code that you enter on ModernQuests.com (hereinafter referred to as “Website”) will be verified before shipping the product. If your order cannot be delivered by Quest Creative Private Limited’s (hereinafter referred to as “Company”, “We”, “Our” or “Us”) delivery partners, we shall request you to provide us with a different shipping address that can be serviced by our delivery partners. If there is any dispute regarding the delivery of any order that is not covered by our delivery partners, the Company shall not be held responsible for not delivering the products. If the order has already been paid for, the refund will be processed directly back to your credit card, debit card or bank account. For Cash On Delivery orders, no refund shall be given as no payment has been collected by the Company.
Before processing, dispatching or delivering any product or service to You, the Company may request You to provide documents supporting your identity. These documents may include, but are not limited to, an identification or residence proof issued by the Government of India, to establish the ownership of the instrument of payment used by you for the purchase of a product or service.
The estimated hours and days mentioned regarding dispatch and delivery times are estimates only for guidance. ModernQuests.com shall not be held liable to any estimated dispatch and delivery guidelines. In case of any delays in delivery of a product that occur because of reasons beyond our control, we shall not be held responsible for the same.