Terms of Use

The domain name ModernQuests.com (hereinafter referred to as “Website”) is owned by Quests Creative Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at B2/12 Mohan Cooperative Industrial Estate, Badarpur, New Delhi (hereinafter referred to as “Company”, “We”, “Our” or “Us”). These terms and conditions of use of the Website between the Company (and its successors and assigns) and the users of the Website ("You" or "Your") describe the terms on which the Company offers You access to the Website.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR USING ANY SERVICE OR MATERIAL FROM THE WEBSITE. YOUR USE OF THE WEBSITE TO ACCESS OR BROWSE ANY PRODUCTS OR SERVICES OF THIS WEBSITE INDICATES THAT YOU AGREE TO ALL TERMS AND CONDITIONS MENTIONED AND ARE LEGALLY BOUND TO THE SAME. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OR CONDITIONS, PLEASE DO NOT ACCESS THE WEBSITE OR USE ANY OTHER ASSET OF THE COMPANY FOR ANY PURCHASE OR SERVICE.

General

The Website acts as a platform to facilitate online purchases of products and services. The Website may add or modify any processes, procedures or conditions of purchase at any time. The Website and Company shall not be liable to You or to any third party for any changes, modification or discontinuation of any services. The Website and Company reserve the right to discontinue or modify any of our Terms & Conditions and Privacy Policy as we deem necessary or desirable and modify, suspend or restrict access to all or part of the Services at any time without any prior written notice.

When making a purchase of any product or service through the Website, You shall take all responsibility for your own actions in utilizing the products or services purchased by you. The Website or Company shall not be liable for any such action. The Website or Company shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website. You represent and confirm that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.

Pricing

The price for each product shall be as disclosed to you at the time of your purchase. The Website does not guarantee that the price mentioned would be the lowest in Your city, state or country. Prices and availability are subject to change without notice or any consequential liability to you. If a product is listed at an incorrect price or with incorrect information on the Website due to any form of error, the Company shall have the right to refuse or cancel any orders placed for product listed with the incorrect price or information. The Website shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made. If payment has already been made and your order is canceled because of incorrect price or information, the Website shall immediately issue a refund in the amount of the charge.

Content and Images

The Website does not guarantee that any content will be made available through any of its services or on any page of the Website. We, at any time, reserve the right, but are not obligated, to modify or remove any Content at our sole discretion, without any prior notice to you for no specific reason or any reason, including but not limited to receipt of claims or allegations from third parties or authorities relating to such Content. All images on the Website may not necessarily be photographed or clicked by an employee of the Company. Some images may have been provided by other suppliers and might have been obtained from freely available sources online. These images are posted to illustrate the look and usage of the products we sell.

You, in accordance with the Terms & Conditions, may access and use the content and material from the Website only for personal and informational purposes.

Accounts and Membership

Account creation and Membership on the Website is free for buyers. The Company does not charge any fee for browsing and purchasing products on the Website. Company reserves the right to change its Fee Policy from time to time. The Company may at its sole discretion introduce any new services or modify any existing services offered on the Website and can introduce fees for these new or modified services. Any changes to the fees will be posted on the Website and shall become effective immediately after they are posted on the Website. You may only create one account on the Website. We reserve the right to terminate any additional accounts that may be created by you.

You are responsible for ensuring the confidentiality of Your Account Information. You are entirely responsible for any activity that occurs through Your Account. If there is any unauthorized usage of Your Account, you are required to immediately inform the Company. The Company shall not be held responsible for any damage or loss that arises from Your failure to comply with the mentioned conditions. You agree that if You provide any information that is not current, correct, accurate or complete or if the Company has reasonable grounds to believe that information provided by You is not current, correct, accurate or complete or not in accordance with the this Terms of Use, the Company shall have the right to terminate your membership and account on the Website and refuse to provide You with access to the Website.

Order Acceptance

The order confirmation received by You in an electronic form or any other form does not confirm the Company’s acceptance of the order nor does it confirm our responsibility to sell. The Company, without prior notice to You, reserves the right to accept or decline your order for any reason at any time after receipt of Your order. The Company, without prior notice to You, reserves the right to not supply, supply entirely or partially supply any order. The order is only accepted by the Company when a final communication has been made regarding shipping of the product. If the entire or partial order is canceled by Us and payment has already been made, We shall refund you the value of the order that is not fulfilled by Us.

If the product you have ordered is out of stock, the Company will contact You to provide necessary options. If a refund is requested for the product being out of stock and the order has already been paid for, the refund will be processed directly back to your credit card, debit card or bank account. For Cash On Delivery orders, no refund shall be given as no payment has been collected by the Company.

Payments

To process payments, we use a third-party payment gateway and processor (hereinafter referred to as “Payment Processor”). When making payments, You might be required to provide your credit card or debit card details to the Payment Processor. Therefore, the processing of payments is subject to the all terms, conditions and privacy policies of the Payment Processor in addition to all terms, conditions and policies of the Website. You agree to provide correct and accurate credit card or debit card details to the Payment Processor for purchasing any products or availing any services on the Website. The information provided by you will not be utilized or shared with any third party unless the information is required by law, regulation or a court order or in relation to any fraud verifications. You will be solely responsible for the security and confidentiality of your credit/debit card details. The Website and Company shall not be responsible for any liabilities that may arise as a consequence of any unauthorized use of your credit card or debit card. Online Bank Transfers are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Comments and Reviews

Any comment, review or information that you submit or post to the Website or provide to the Company or Website will be treated as non-proprietary and non-confidential. The Company and Website shall have irrevocable, transferable and royalty-free right to publish, use, copy and distribute such submissions. All submissions shall automatically become the sole and exclusive property of the Company and shall not be returned to you. If you post any comments or reviews on the Website, you grant the Company the right to use all information from that respective post. Under no circumstances shall You use a false e-mail address or pretend to be someone other than yourself. The Company may, but shall not be obligated to, edit or remove any post or submission such as reviews or comments, for any reason.

Liability

The Company will be not be liable for any loss that you may incur as a result of incorrect or unauthorized use of your personal information or account that occurs with or without your knowledge. The company does not provide any guarantee or warrantee that all information, content, images on the Website are correct. The Company shall not be responsible for any planned or unplanned downtime or unavailability of the Website. You may download any information, content or images through the Website at Your own risk and the Company shall not be held responsible for any damage or loss of information or data that may occur through the download of said information, content or images.

Notwithstanding anything to the contrary, the entire liability of the Company to You shall be the refund of the money that is charged to You, under which the unlikely liability arises. In no event shall the Company and/or any of its directors, officers, employees, suppliers or vendors be liable to You or any third party for any type of special, incidental, indirect, consequential or punitive damages whatsoever. This includes any theory of liability, including warranty or breach of contract, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of any products and services from the Website.

Governing Law

Use of the Website in all aspects shall be governed in accordance with the laws of India, regardless of the laws that might be applicable under principles of conflicts of law. Any claims, transactions and disputes related to the Terms and Conditions of the Website and/or the relationship between You and the Company or Website shall be subject to exclusive jurisdiction of the courts at Delhi, India and You hereby accede to and accept the jurisdiction of such courts.

 

RETURN POLICY

If you would like to return or exchange any product(s), you are required to inform ModernQuests.com (hereinafter referred to as “Website”) by sending an email to hey@modernquests.com within 7 days from date of delivery of the product(s). Please note that we shall charge a restocking fee of 10% of the product value on all returns or exchanges, which may be waived if the product is defective or at our discretion if there is a genuine reason for the return or exchange. Quests Creative Private Limited (hereinafter referred to as “Company”, “We”, “Our” or “Us”) shall acknowledge your email and try to arrange a pickup for the product(s) from your address. If we are not able to arrange the pickup for any reason, we shall communicate this to you and it would then be your responsibility to ensure that the product is shipped back to our warehouse within 2 days of receiving this communication. Courier charges shall be reimbursed back to you in an appropriate form.

Please ensure the return package is packed well so that no damage is caused to the product(s) in transit. All products being returned should be in their original packaging accompanied with the original labels, barcodes and any other documents. Once the return package is delivered to our warehouse, the product(s) will be checked thoroughly to ensure the authenticity and quality of the product.

If the product has not been returned in the same condition as it was shipped, no return shall be processed and you shall be responsible for bearing the return delivery charges. If the returned product is acknowledged and accepted by ModernQuests.com, your refund will be processed directly back to your credit card, debit card or bank account. If the order was paid through Cash On Delivery (COD) method, a store credit or unique voucher shall be issued to you.

If you receive a product that has any defect or damage, please inform us at hey@modernquests.com within 2 days of receipt of the product. The damage will be assessed by us and if we believe that the damage complaint is genuine, a replacement, refund or some other corrective measure may be offered by us to address the issue. If the product can be repaired by us without damaging the quality, it shall be repaired and returned back to you. If the defect or damage has not been communicated to us within 2 days of receipt of the product(s), we shall not be held responsible for failure to provide a refund or replacement.

If the quality of any product(s) or service procured by you though our website does not meet your expectations, no further compensation will be given other than a refund, credit note or unique voucher for the product or service.

 

SHIPPING POLICY

Your shipping address, city, state and pin code will be verified before shipping the product. If your order cannot be delivered by our delivery partners, we shall request You to provide us with a different shipping address that can be serviced by our delivery partners. If there is any dispute regarding the delivery of any order that is not covered by our delivery partners, the Company shall not be held responsible for not delivering the products. If the order has already been paid for, the refund will be processed directly back to your credit card, debit card or bank account. For Cash On Delivery orders, no refund shall be given as no payment has been collected by the Company.

Before processing, dispatching or delivering any product or service to You, the Company may request You to provide documents supporting your identity. These documents may include, but are not limited to, an identification or residence proof issued by the Government of India, to establish the ownership of the instrument of payment used by you for the purchase of a product or service.

The estimated hours and days mentioned regarding dispatch and delivery times are estimates only for guidance. ModernQuests.com shall not be held liable to any estimated dispatch and delivery guidelines. In case of any delays in delivery of a product that occur because of reasons beyond our control, we shall not be held responsible for the same.

 

PRIVACY POLICY

We at ModernQuests.com insist upon the highest standards for secure transactions and customer information privacy. By accessing or using any asset of this website, you express your consent to our terms and condition and privacy policy. Our privacy policy is subject to change at any time without notice. Please visit this page periodically to stay up to date with any changes.

Collection of personal information

While you can browse through our Website without informing us who you are, we collect personally identifiable information such as name, phone number and email address and all information entered by you on our website when you setup an account or register for our newsletter. Additionally, in operating our Website we may collect and process certain data about you, such as information you may provide while filling up a form on our Website, details of your visits to our Website and other information such as IP address, previous and next URL, location data and other communication data.

Use of cookies

Cookies are pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit such as page flows, promotional campaign effectiveness, interest in collections, etc. We do not use cookies to save any Personal Information for outside uses. Cookies can also help us understand and provide information that is more targeted to your interest. Most cookies are usually session cookies, which means that they are automatically deleted from your storage drive at the end of each session. You are free to decline our cookies if your browser permits that feature. In that case, you might not be able to use some features on the website and might be required to re-enter your password frequently during each session.

We use Google Analytics to understand our website usage including geographic locations, user behavior, demographics and other information that can help us identify user trends. Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of ModernQuests.com, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. More information on Google’s Privacy Policy can be found here – (https://www.google.com/intl/en/policies/privacy/). Users who do not want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on.

Use of collected information

Quests Creative Private Limited owns all the information collected via the Website (ModernQuests.com) or applications installed on the website. Information collected by the Website may be used to contact you about website related news and services available on the website, to monitor trends and improve performance; to evaluate total number of visitors to the website and to know the geographical locations of the users and overall provide you with a better shopping experience. This includes sending you emails regarding different offers or new promotions on the website. You can choose to unsubscribe from such emails by clicking on ‘Unsubscribe’ on any marketing email you receive.

Some of your personal information may be shared with and used by third parties, such as payment gateways, delivery partners, vendors etc., who may need access to certain information to allow them and us to perform our duties to process and fulfill your orders. While we do not allow any unauthorized persons or organizations to use any information that we may collect through this website, we are not responsible for any information collected or shared or used by any other website due to your computer or browser settings.

We reserve the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you.

Please email us to hey@modernquests.com if you have any questions regarding our privacy policy.